Electronic Prescriptions and the Active Script List
An electronic prescription arrives as a token, an Active Script List or barcoded paper. Each behaves differently, and each still costs staff time.
The Krepko Blog
Well-researched guides on AI voice agents, pharmacy automation, and where automation is headed for Australian businesses. Written by the Krepko Team.
Compliance · 5 min read
Schedule 8 Medicines: What Your Register Has to Do
Schedule 8 is classified nationally but enforced by state law, so register rules differ. The obligations that hold everywhere, and where they break down.
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Business · 5 min read
Inventory · 6 min readCold Chain Management in Your Pharmacy
Vaccine cold chain is stock control with an invisible failure mode. What the national guidelines require, and where Australian audits find the gaps.
Business · 6 min readWhat Vaccination Services Actually Pay a Pharmacy
The NIPVIP fee is public. Whether vaccination earns its place in your pharmacy depends on the costs that never make it into the spreadsheet.
Business · 6 min readWhat the 8CPA Means for Your Pharmacy
The Eighth Community Pharmacy Agreement (8CPA) sets $26.5 billion of funding to 2029. What the numbers actually change in how you run the business.
Business · 6 min readPharmacy Marketing: How to Get More Customers
Most pharmacies do not have a demand problem, they have a capture problem. Where customers are actually lost, and what to fix before spending on marketing.
Business · 8 min readAre Dose Administration Aids Worth It for Your Pharmacy?
The DAA program pays $6.17 a service and packing eats hours. What the government's own evaluation found, and how to decide whether DAAs pay for you.
Business · 7 min readHow to Improve Medication Adherence in Community Pharmacy
Half of patients on long-term therapy do not take it as prescribed. What actually moves adherence in community pharmacy, and how to measure whether it worked.
Compliance · 7 min readHow to Reduce Dispensing Errors in Community Pharmacy
Dispensing errors track workload and interruption more than carelessness. What the evidence says causes them, and the workflow changes that reduce them.
Business · 7 min readPharmacy Staff Shortages: What to Do When You Cannot Hire
Registrations keep rising and vacancies stay open. Why paying more rarely fixes a pharmacy staffing shortage, and four levers that cut workload per person.
Business · 11 min readShould Your Pharmacy Offer Delivery? What the Call Data Says
Delivery was the top request in our Australian pharmacy call data, at 40.2 percent of captured requests. How to size the demand and run it well.
Pharmacy AI · 17 min readThe Australian Pharmacy Phone Report: What 3,988 Calls Revealed
Why pharmacies miss calls. We audited 3,988 inbound calls to an Australian pharmacy: 25.1 percent were answered, 99.1 percent arrived during opening hours.
Inventory · 6 min readManaging Medicine Shortages in Your Pharmacy
Medicine shortages are the new normal for pharmacies. A system to see them coming, substitute safely under an SSSI, and stop losing hours to stockouts.
Compliance · 6 min readPharmacy Medicine Recall Procedure: A Checklist
When a recall lands, your exposure is how fast you can find every affected batch. A pharmacy medicine recall procedure, from notice to patient notification.
Inventory · 5 min readHow Much Stock Should a Pharmacy Hold? Par Levels & Reorder Points
Ordering by gut feel causes both stockouts and dead stock. How to set pharmacy par levels, reorder points, and safety stock from real demand and lead times.
Inventory · 4 min readCutting Expired and Dead Stock in Your Pharmacy
Expired and dead stock is money on the shelf you will never get back. Why it builds up, and how to cut expired and dead stock in a pharmacy.
Inventory · 4 min readA Faster, More Accurate Pharmacy Stocktake
The pharmacy stocktake does not have to be a painful weekend. How to make it faster and more accurate, from barcode scanning to counting by batch.
Inventory · 4 min readHow to Reduce Pharmacy Inventory Holding Costs
Inventory is one of a pharmacy's biggest tied-up costs. Practical ways to reduce pharmacy inventory holding costs without risking stockouts.
Business · 4 min readThe Future of Community Pharmacy: 6 Trends to 2030
Where is community pharmacy heading? Six trends shaping pharmacy to 2030, from expanded scope of practice to automation and the GLP-1 wave.
Business · 3 min read6 Myths About Running a Profitable Independent Pharmacy
Think dispensing volume is where the money is? Six myths about independent pharmacy profitability, and what actually drives a healthy bottom line.
Business · 4 min readAlternative Revenue Streams for Independent Pharmacies: An Owner's Checklist
Dispensing margins are shrinking. A practical checklist of alternative revenue streams for independent pharmacies, from clinical services to new demand.
Compliance · 4 min readAI Regulation in Pharmacy: The New Rules and What Is Coming
Australia is moving to regulate AI, including in health. What pharmacies should know about the TGA, proposed AI guardrails, and where an AI receptionist sits.
Compliance · 4 min readAI and Patient Data: Privacy and Compliance for Pharmacies
Using AI in a pharmacy means handling patient data under Australian privacy law. What the Privacy Act requires, and what to check before you adopt AI.
Comparison · 5 min readAI Receptionist vs Answering Service: Which Suits a Pharmacy?
AI receptionist or a traditional answering service for your pharmacy? How they compare on cost, coverage, accuracy, and integration, and which one fits.
Comparison · 4 min readThe Best Automation Tools for Pharmacies (2026)
The main categories of pharmacy automation tools, what each does, and how to choose the best one for your pharmacy, starting with the lowest-risk win.
Business · 4 min readHow Pharmacies Can Save Money in 2026
Pharmacy margins are tight and largely regulated. Where the real savings are, from labour and errors to protecting revenue, and how to capture them.
Pharmacy AI · 4 min readAI in Pharmacy: Uses, Benefits, and Where to Start
AI in pharmacy explained: what it is, how pharmacies use it today, the benefits, and where to start. A practical guide from the Krepko team.
Automation · 4 min readSmall Business Automation in Australia: Where to Start in 2026
Australian small businesses are adopting automation fast. Where the time actually goes, what to automate first, and how to start without overcomplicating it.
Comparison · 4 min readVoice AI vs Chatbots: Which Is Right for Customer Service?
Voice AI and chatbots both automate support, but they suit different jobs. How they compare, what customers actually prefer, and where each one fits.
Pharmacy AI · 4 min readPharmacy Phone Interruptions: How to Protect the Dispensing Bench
The phone is the leading interrupter at the dispensing bench. What the research shows about interruption rates, and how to cut them without missing calls.
Comparison · 5 min readBest AI Voice Agents in Australia (2026): A Practical Comparison
A fair, practical comparison of leading AI voice agents and receptionists in Australia in 2026, and how to choose the right one for your business.
Automation · 5 min readWhat Is Business Process Automation? A Plain-English Guide
Business process automation explained simply: what it is, where it fits, what it is good at, its limits, and where AI voice agents come in.
Pharmacy AI · 6 min readAfter-Hours Pharmacy Calls: How to Cover the Phone When You Are Closed
After hours is under 1 percent of pharmacy call volume, not the main event. Here is how to triage it cheaply, and what the options actually cost.
Pharmacy AI · 14 min readHow AI Voice Agents Cut Missed Calls at Australian Pharmacies
How AI voice agents cut missed calls at Australian pharmacies: what our own call data shows, how they work, what to look for, and when they are wrong.